FAQ

What is an appropriate rope size for swimming leashes?

•1/4” diameter swim leashes are used by very small dogs.

•3/8” diameter swim leashes are used by medium sized dogs.

•1/2” diameter swim leashes are used by larger dogs that require larger SS hardware.

Note:

•All leashes float in the water and will not tangle or drag your pet down keeping them safe and secure.

•Well mannered dogs may use a smaller diameter leash.

•We use a high quality stainless steel clip hook in place of standard clips for rust and jam protection.

NO MINIMUM ORDER!

All orders must be prepaid. With online orders, phone and fax orders we accept American Express, MasterCard, Discover and VISA credit cards. With mail orders we accept American Express, MasterCard, Discover and VISA credit cards, checks and money orders. If you are not sure how much your order will be, or if you have any other questions call or email us.

You can fax your order to us at (715) 682-3775. Please be sure to use the online Mail-Phone-Fax order form.

If the product has a manufacture defect, please notify us immediately within the first 30 days of receiving your product and we will make arrangements to repair, replace or refund your product. Original shipping and handling charges are nonrefundable, except in the case of manufacturer's defects or freight damage. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Please send your package prepaid and insured to the following address:

Attn:
Customer Returns
Soft Lines Inc.
422 Third Street West
Ashland, WI 54806

Orders are processed in the order in which we receive them. All orders are subject to product availability.

You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.

You can track your order status online by logging in to your account.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.

Soft Lines, Inc. ships with a variety of carriers including, but not limited to UPS and USPS. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment.

If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be canceled. In the event that your order is canceled you will be contacted via email.

Order delivery times may be delayed due to circumstances such as credit authorization, back ordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.

Orders cannot be shipped to a PO Box, military APO/FPO or international address.

Some items we sell may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.

Soft Lines, Inc. reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.